Terms of Service

Effective Date: March 19, 2026 · Last Updated: March 19, 2026

These Terms of Service ("Terms") govern your access to and use of the Alerra property management platform (the "Service") operated by Alerra, Inc. ("Alerra", "we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorized access.

2. Subscription Plans & Billing

2.1 Plans

We offer the following plans:

  • Free: $0/month — limited features and usage quotas.
  • Individual Pro: $5/month — expanded limits for individual users.
  • Organization: $18/user/month — unlimited features for teams.

2.2 AI Add-on Bundles

AI Chat features are available as one-time bundle purchases:

  • AI Starter Bundle: $7 — 50 messages, 25 document pages.
  • AI Standard Bundle: $12 — 100 messages, 50 document pages.

Organization plan members receive 50 AI messages per month included.

2.3 Billing

Subscription fees are billed monthly through Stripe. You may cancel at any time; your subscription will remain active until the end of the current billing period. We do not offer refunds for partial months.

3. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Attempt to access another user's or organization's data.
  • Circumvent usage quotas, rate limits, or security controls.
  • Upload malicious files, viruses, or harmful code.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Resell, sublicense, or share account access without authorization.
  • Use automated systems (bots, scrapers) to access the Service beyond permitted API use.
  • Attempt to disable, circumvent, or interfere with logging, security monitoring, or abuse-detection systems.

4. Your Data

4.1 Ownership

You retain full ownership of all data you upload to the Service ("Your Data"). We claim no intellectual property rights over Your Data.

4.2 License to Us

You grant us a limited, non-exclusive license to process, store, and transmit Your Data solely to provide the Service to you. We will not use Your Data for any other purpose.

4.3 Data Isolation

Your Data is isolated from other organizations using PostgreSQL Row-Level Security. We maintain strict multi-tenant data separation at the database level.

4.4 Data Export & Deletion

You can request a complete export of your personal data or request account deletion through Settings > Privacy in the app. Data export requests will be fulfilled within 30 days in accordance with applicable data protection laws.

5. Telemetry, Logging & Observability

To operate, secure, and improve the Service, we automatically collect technical telemetry data as described in our Privacy Policy (Section 1.6). This includes frontend performance metrics, API request logs, security event logs, usage quota counters, application metrics, and distributed traces. By using the Service, you acknowledge and consent to this data collection.

You can manage optional telemetry preferences (analytics, performance monitoring, error reporting) in Settings > Privacy. Security logging, API request logging, and quota tracking are essential to platform operation and cannot be disabled.

Telemetry retention periods are specified in the Privacy Policy (Section 4). Audit logs and EULA acceptance receipts are retained for 7 years in immutable storage for legal compliance.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable advance notice. The Service is provided on an "as-is" and "as-available" basis during the beta period.

7. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by Alerra, Inc. and protected by copyright and other intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALERRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ALERRA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold harmless Alerra, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

10. Termination

We may suspend or terminate your account if you violate these Terms or engage in abusive behavior. You may terminate your account at any time through the Settings page. Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination to allow for data export, after which it will be permanently deleted.

11. Beta Service Notice

The Service is currently in beta. Features may change, and the Service may contain bugs. While we make every effort to protect your data, we recommend maintaining independent backups of critical information during the beta period.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14. Contact

For questions about these Terms, contact us at:
Alerra, Inc.
Email: legal@alerra.io
Support: support@alerra.io